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Terms and Conditions

Covid-19 Delivery Interruptions and options

Due to our Preferred delivery partners currently being overrun with Parcels across all networks, mostly due to the popularity of Online ordering during ‘Lockdown’. Many Parcels are slower than usual to be delivered. Some by up to 2 weeks longer depending on locations and proximity to major highways etc. Which is not ideal for live plants at the moment. We are also overwhelmed with orders, enquiries and a huge demand on our product and services during this pandemic. Please be patient.

We are recommending you to currently choose the Express Post option during checkout or ring through your order on 0438 393 578 if Express isn’t offered as an option in checkout. (Some Postcodes may not load this option).

If the Express Post is not chosen as your delivery method or do you not phone us, Then we will assume you want us to allocate the stock to you & HOLD the order until Standard ‘Flat Rate’ Delivery services resume to somewhat normal times. We don’t know when that will be at this stage. Most likely when interstate flights resume and parcels are transported quicker than by road and less demand is on Freight. We will be reviewing the situation daily and adjusting accordingly. Government announcements during May/June 2020 will hopefully have some things starting to return. If the free shipping offer (Regular Post) is taken up by you on your order and you want Express Post you will need to ring us to have it upgraded.

Standard Post (Flat Rate) should be OK for BALLARAT, CRESWICK and MELBOURNE METRO areas and suburbs, Express may not be required but still recommended.

Of course if Pickup is an option for you please do so, We offer 15% off web pricing for pre-paid (phoned or online) orders picked up and we offer a contactless service via our Farm Gate collection area 6 days a week.

We will also be closing for 3-4 weeks in late June into July 2020 (Dates yet to be set) Please order or contact us early. We may also be closing the website down to online orders/enquiries if we feel we cannot meet the current high demand and satisfy/deliver orders before our close. We will do as many as we can.

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*Covid19 Update for Mid to Late July 2020: **Please note Phone orders only at this point so we can speak to you about any stock or delivery issues. If its an order we are 100% confident of doing we will accept your order. Please phone 0438 393 578 Mon-Fri or please leave a message or Email for us to call you. Very limited office and admin during July 2020 but leave a message and we will get back to you. Take care everyone. Kind Regards Brendan, Elissa, Rachel, Dylan and  the team.

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